Cookie Policy

What is a cookie?

Cookies are usually small text files, given ID tags that are stored on your computer/mobile/tablet browser directory or program data subfolders. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site. The website stores a corresponding file (with same ID tag) to the one they set in your browser and in this file they can track and keep information on your movements within the site and any information you may have voluntarily given while visiting the website, such as email address.

Why do we use cookies?

We use cookies on our website to help us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

What type of cookies do we use?

We use session cookies to identify you when moving between pages within our website. A session cookie will either contain a unique session ID or some data that you have entered into our website.  They are only used to make our systems work correctly.

For some of the functions within the Handicare websites we use third party suppliers, for example, when you visit a page with videos embedded it links to YouTube. These videos may contain third party cookies, and we encourage you to consult the privacy policies of these third party vendors on their websites for information regarding their use of cookies.

Cookie name Description Lifetime
ai_user Application Performance Measurement 1 year
ai_session Application Performance Measurement 30 minutes
_gat Google Analytics, these cookies help anonymously analyse the flow of traffic through our website. They do not collect personal information but provide insight into ow our website is operating for our users. 10 minutes
_ga Google Analytics, these cookies help anonymously analyse the flow of traffic through our website. They do not collect personal information but provide insight into ow our website is operating for our users. 2 years
readCookieDisclaimer Used to check if user has read the cookie disclaimer 7 days

How to disable cookies?

We encourage you to allow cookies from our website because it helps us improve the user experience for you and others.  However, if you do not want to allow cookies from our website, you can choose to disable them in your internet browser.  The help section in your browser can guide you.